Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Working with Product Managers to help drive Client success including new feature adoption, Client growth, and issue resolution
- Own process to track and drive Client documentation, including setting up and publishing Client meeting notes, document and drive next steps and issue resolution
- Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders
- Analyze the needs of the various persona’s which use or interact with the service, document their user journeys and use cases
- Liaise with the Embedded Payments feature development teams to ensure that they understand these requirements
- Build and maintain working relationships with stakeholders across different functions (e.g., Legal, Risk, Compliance Operations, Technology etc.)
- Maintain internal and Client documentation
- Assist in production support for clients including troubleshooting client issues, defect management and client escalations
- Support ongoing sales and marketing efforts as a product consultant and subject matter expert on Embedded Payments Product
- Assist in implementation of Client programs including configurations and setups
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Project management experience with ability to manage multiple projects at one time
- Relevant Product Management experience
- Payments Product Management experience
- Familiarity with Agile development methodology
- Experience documenting requirements and use cases
- Experience in collaborating with sales, technology, operation, service, risk, compliance and legal teams and command strong influencing skills.
- Strategic thinker with the ability to motivate and drive tactical execution.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Creative problem solver, capable of developing innovative and differentiated solutions
- Strong presentation and communication skills
- Analytical skills and demonstrates attention to detail in written documentation
- Organizational and time management skills
- Proficient in Microsoft Word, Excel, and PowerPoint