Verbit Legal Operations Director 

United States, Oregon 

512375771

The Director is responsible for on-time delivery of Legal Transcription workflows while ensuring the deliverable is aligned with client quality expectations and profitability targets.

Responsibilities

· Overseeing day-to-day legal transcription operations. Managing near-term capacity to ensure delivery is on time and in line with quality commitments across legal flows.

· Defining legal operations strategy, structure, and processes to balance turnaround, cost, and quality in transcription.

· Setting, measuring, and improving standards in legal delivery and quality.

· Designing and managing onboarding and training processes for employee and contractor transcriptionists.

· Measuring, reporting and improving operational efficiency across all legal workflows, including the setting and monitoring of employee and contractor KPIs to ensure efficiency and utility targets are met.

· Monitoring the on-going budgeting and pricing process ensuring KPIs and targets relating to gross margin and S&O are met.

· Creating and overseeing root cause analysis and corrective action taken with performance issues both in delivery and quality of legal flows

· Overall owner for end-to-end operations activities on legal Real-time and Legal Assistant products

· Responsible for effective legal transcriptionist recruitment process, ensuring the setting and meeting of quality standards and onboarding and retention targets in line with set capacity targets. Long term capacity planning across all legal

· Working closely with the R&D, product, and data scientist teams to improve existing products for the legal market.

· Providing line management to legal quality specialists, legal delivery specialists, and legal schedulers including routine check-ins, performance management, and personal development support.

Requirements

§ 5 years in industry minimum: working knowledge of legal transcription market including court reporting, deliverables, technologies and workflow

§ 10 years supervisory/line management experience in operations or related field

§ Extensive knowledge of the principles, procedures, applicable laws, and best practices in and for the legal industry

§ Technology-oriented with strong desire to find efficiencies and benefits in automation and AI

§ Excellent organizational skills and attention to detail.

§ Strong analytical and problem-solving skills.

§ Outstanding communication and presentation skills

§ High-energy, positive attitude; must be motivated to work hard in a fast-paced environment.

§ Experience in BI reporting building

· Accredited Court Reporter

· Experience managing transcriptionist contractor communities

· Degree/MA in related field (Business administration and technology)

We’re a group of:

· Tech-savvy individuals who are always open to more growth and learning opportunities

· Adaptable and flexible people who thrive in a fast-paced, startup environment

· Creative minds who rethink and question how to outperform past results