Boston Scientific Customer Care - P3 

China, Liaoning 

506852007

Key Responsibilities

• Daily Operation management:

•Ensure effective management of volume processed within established timeline, and quality standards (service levels and KPIs)

•Ensure availability of required system access and hardware to team members.

•Ensure availability of MIS and Reporting templates, regular updating and Reporting of performance

•Analyze and evaluate instances which lead to misses in expected outcomes and provide effective RCA and CAPA to prevent future repeat.

•Ensure audit and compliance requirements are always met consistently along with adherence to all the controls in the process.

•Monitor and ensure compliance with company policies and procedures (e.g.federal/country and regulatory requirements).

• Project Management / VI management:

•Drive a culture of value improvement among team members and lead execution of value improvements; able to manage such projects independently.

•Coordinator for system/project implementation for CC Service Line. Ensure controls, DTP, service delivery model, KPI set up correctly before service go -live.

•Work with RPP/GPS and VI Champions to streamline workflow, enhance operation efficiency and effectiveness through continuous innovation and business process excellence activities within the scope of services delivered that result in cost savings and increased service value.

• Relationship/Stakeholder Management:

•Pro-active, clear and concise communication with stakeholders to coordinate smooth delivery of services.

•Participate in service delivery reviews internally and with stakeholders

Skill Required:

•Hands-on experience of managing projects (end-to-end) independently, or with support

•Functional knowledge of Supply Chain management & processes

•Technical skills: ERP experience (SAP preferred);

•Knowledge and experience of any Project/Program Management methodology is desirable

•Excellent hands-on experience in MS Applications – MS Excel, MS PowerPoint, Project etc

•Language: Fluent in Japanese. Workable in English.