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Apple Trainer Retail Customer Care China, Shanghai 374106196
09.07.2025
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Experience in assessing learning needs and identifying performance gaps
- Experience defining curriculum strategies and training plans
- Experience designing and developing training content, courses or programs, and training evaluation
- Experience with learning management systems, performance data analysis and reporting tools
- Excellent presentation/facilitation skills
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
- Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
- Drive for quality results and demonstrates high degree of determination
- Excellent verbal, written and interpersonal communication skills
- Adaptive to changing technologies, process and environments
- Customer service and sales experience a plus
- Apple branded hardware, software, services and other technical knowledge background is a plus
- Mandrin and English proficiency is a must
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