Capital One Sr Associate Process Manager Product Operations 

United States, Virginia, Arlington 

502930502

Responsibilities:

• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership

• Identify and drive improvement that streamlines, automates, reduce risks of processes that would improve internal/ external customer experience

• Exhibit creative thinking and problem solving skills to achieve desired outcomes, by bridging gaps, improving and clarifying needs and/or providing appropriate solutions that are scalable, standardized, and operational ready

• Collaborate with peers on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives

• Communicate updates with internal customers and stakeholders on new or existing processes

• Partner with vertical risk managers to perform an analysis of risks and requirements and their association with the control

• Supporting process documentation creation and revision, including version control

• Assist in the planning and execution of control assessments and hygiene

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in Process Management, Risk Management or Project Management

Preferred Qualifications:

• Bachelor's Degree or military experience

• BPM (Business Process Management), Lean Six Sigma, or Six Sigma Certification