Capital One Principal Associate Process Manager Retail Bank Product Operations 

United States, Virginia, Richmond 

271097822

Responsibilities:

• Create and maintain formal process documentation utilizing Business Process Management artifacts

• Design and produce metrics used to measure efficiency and effectiveness of L2 processes and controls

• Identify and Lead process improvement initiatives aligned with desired customer outcomes and issue resolution/risk mitigation activities to achieve breakthrough results

• Tracking and resolving process breakdowns

• Provide subject matter expertise on processes when representing the department in projects and other meetings

• Meet with key stakeholders and business partners to share results, drive changes and gather requirements

• Collecting data and using analytics and reporting to provide transparency to senior leadership into well managed health

• Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the Enterprise

• Handle multiple tasks independently to meet deadlines

• Using and applying Six Sigma and Lean principles to improve processes

Basic Qualifications:

• High School Diploma, GED orequivalent certification

• At least 3 years of Process Management experience or Project Management experience

Preferred Qualifications:

• Bachelor's Degree or Military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management Professional certification

• 4+ years of Process or Project Management experience

• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)

• Payments Certifications (AAP, APRP, CTP)