Airbnb Product Manager Community Support 

United States 

500676214

A Typical Day:

• Work on driving towards the aligned product vision, strategy, and roadmap for Airbnb’s community support channels and experiences.
• Craft and proactively iterate on product vision, strategy and roadmap for respective scope.
• With minimal guidance, develop the product marketing strategy and be able to synthesize and support a point of view from multiple sources (customers, research, industry trends, etc.) for their scope
• Work through the aligned roadmaps and build alignment across product teams (Tech, Design) and cross-functional partners (FP&A, Marketing, Global Operations, Customer Experience, Trust, etc.).
• Create clarity from ambiguous situations and guide cross functional teams through business pivots while proactively managing team expectations for the respective scope area.
• Role model behaviors that encourage open communication and curiosity.
• Implements feedback to increase communication and inclusivity across teams.
• Be able to autonomously craft a clear, concise and easy to understand product narrative that influences stakeholders within the assigned features.
• Create high quality product deliverables and can successfully leverage sub-business unit-level resources to amplify impact.
• Efficiently execute to ship products and deliver impact for our business and users.
• Be able to effectively apply customer knowledge to respective scope with great understanding of the product and underlying technologies for the domain area.

Your Expertise:

• 8+ years of product management experience.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated inbound and subject matter expertise
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross functional environment.
• Built and scaled global consumer products and ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality.
• Experience working on consumer products with a financial component.
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoy doing individual contributor product management work.