JPMorgan Treasury Business Resiliency Manager Vice President 

United States, Delaware 

490582397

Job responsibilities:

• Lead TCIO Business Resiliency Team
• Implement Firm wide initiatives related to Business Resiliency
• Execute the firm’s business resiliency policies, standards, and resiliency program.
• Plan, coordinate, and report on business resiliency quality check reviews and testing events, including setting, monitoring, and governing resiliency test events.
• Promote Business Resiliency knowledge sharing within the Business Management community through regular awareness sessions.
• Assist with planning, managing, and coordinating recovery sites.
• Review monthly reports and metrics for the resiliency team and follow up on due diligence for any non-adherence.
• Create resiliency presentation materials for internal and external stakeholders.
• Collaborate across Lines of Businesses and Corporate Functions to gather feedback on disruptions requiring the Crisis Management Process.
• Assist in ad hoc projects as needed.
• Is key lead/coordinator along with TCIO leadership in providing clear direction across all functions during a crisis or resiliency event
• Helps create and deliver timely updates to senior leadership on local resiliency events (i.e. floods, wildfires, protests, system issues, etc.) including crafting messages for distribution through the Global Enterprise Notification Tool (GENT) and summarizes impacted plans/people in affected locations.
• Builds a strong understanding of TCIO and its critical internal functions and cross-LOB partners.
• Fosters partnerships with other Resiliency Managers and key Resiliency resources
• Partners with Planning & Testing to develop and participate in tabletop discussions for various crisis/resiliency scenarios (i.e. pandemic, market crash, blackout, etc.)
• Collect, summarize, and communicate impacts and risks to management and resiliency teams.
• Participate in post-incident after action reviews and documentation of lessons learned
• Conduct moderate to complex analysis of resiliency-related data and plans.
• Build, maintain & report out KPIs/KRIs/success metrics for resiliency planning and crisis events.
• Reviews annual re-approval decks for plan owners to ensure they are comprehensive.
• Assists in leading discussion for Plan and Essential Service re-approval.

Required qualifications, capabilities and skills:

• Bachelor's degree or equivalent
• 8+ years of experience in financial services, preferably in business resiliency/crisis management related roles
• Experience in business resiliency planning or resiliency event incident management.
• Experience with process improvement, operational risk analysis, and procedure documentation.
• Knowledge of business resiliency concepts and practical application within financial services and regulatory environment
• Excellent verbal and written communication skills
• Strong process analysis and re-engineering skills
• Strong consulting and relationship building skills
• Ability to effectively triage and document complex issues or risks
• Highly organized with meticulous attention to detail
• Flexible and adaptable; ability to respond quickly to change with ease
• Operate consistently with a sense of accountability and an “end to end” mindset and approach.
• Must be prepared to be available during non-business hours and during preparation and response to impactful events and exercises.