JPMorgan Vice President Business Resiliency Manager 

United Kingdom, Scotland 

799436566

Job responsibilities:

Business Resiliency:

• Lead the execution of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations.
• Oversee the development and implementation of effective BCPs globally, ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members' resiliency plans.
• Ensure all business continuity documentation is regularly reviewed, updated, and rigorously tested.
• Identify and manage Important business services and applications, conducting comprehensive impact assessments.
• Lead and manage high-impact projects, driving innovation and improvement.
• Maintain JPMorgan’s forward-looking delivery by maintaining awareness of current and future regulator driven / best practice changes and ensure procedures are maintained with clear quality controls and standards.

Response Management:

• Lead the assessment of regulatory impacts during incidents, taking ownership of reporting and communication.
• Direct escalated incident bridge calls with senior leadership, ensuring clear and effective communication.
• Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams.
• Build and maintain effective relationships with operations managers, senior leaders, and regulatory teams to ensure a comprehensive understanding of incident impacts.
• Provide on-call support during weekends and holidays, as needed.

Required qualifications, capabilities and skills:

• Strong leadership skills with the ability to influence and drive outcomes under pressure.
• Extensive expertise in business resiliency, with a proven track record of managing, testing, and maintaining comprehensive plans.
• Exceptional written and verbal communication skills, with experience in drafting executive alerts and communications.
• Advanced business analytical skills related to reporting and governance.
• Proficiency in root cause analysis and data interpretation.
• In-depth awareness of external market trends and industry knowledge.
• Strong problem-solving, analytical, and time management skills.
• Self-motivated, proactive, and strategic thinker with a focus on continuous improvement.

Preferred qualifications, capabilities and skills

• Bachelor’s degree (preferred)
• Extensive experience in business resiliency
• Experience working with tools such as ServiceNow, Confluence, GENT etc.
• Excellent communication skills and ability to collaborate with team members.
• Relevant Resiliency Certification / Qualifications beneficial (CBCI, AMBCI, MBCI)