Amazon Manager - Incident Management Central Technical Operations Services CTOS 

United States, Texas, Austin 

488801461

Key job responsibilities
- Develop and maintain Incident response plans, procedures, and runbooks to effectively respond to Corporate and Online Production incidents.- Coordinate and oversee Incident response activities, including Detection, Localization, Mitigation, and Recovery efforts.- Conduct post-incident actions such as analysis, lessons learned, and reviews to identify areas for improvement to the Incident and Problem Management process.- Prepare and deliver Incident response reports, presentations, and other communications to senior leadership and stakeholders.
- Incident Management: Perform the Incident Commander role for outage calls. Be the gold standard for "what excellent looks like."- Regularly audit documentation to ensure it's up to date and applicable to current process.- Lead reviews of Incident calls to ensure every Incident Manager is consistently raising the bar.A day in the life
- Lead documentation reviews- Conduct 1 on 1 meetings with each Incident Manager that reports to you.- Identify and create KPI's to raise the bar of CTOS Incident Management practice.Austin, TX, USA

- Bachelor’s Degree in IT related field (e.g. Information Systems, IT Management, Engineering, Computer Science), or equivalent experience.- 5+ years of experience in managing high velocity teams in the Incident Management space- 5+ Years of experience with incident and event management tools, networking, infrastructure, and cloud systems such as PagerDuty, DataDog, Moogsoft, Solar Winds, Nagios etc.- Proven experience (5+ years) in Incident response, with a focus on managing and leading incident response efforts.- Knowledge of and/or a completed certification of incident response frameworks and best practices, such as ITIL 4 Foundations, Professional, or Strategic Leader Certifications.

- Strong leadership, communication, and interpersonal skills.- Strong understanding of Incident Management principles, technologies and platforms around detection, and a strong understanding of the Problem Management process.- Ability to work effectively in a fast-paced, dynamic environment and manage competing priorities.- Strong analytical and problem-solving capability, with the ability to analyze complex incidents and identify effective response strategies.