Amazon Incident Management - Manager Central 

United States, Texas, Austin 

717318129

Responsibilities- Reduce mean time to resolution for all incident types
- Design and/or build world class listening systems
- Create and review documentation, design new standard operating procedures
- Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
- Automate tasks through creation and maintenance of scripts and tools- Take part in a “follow the sun” rotation split between Austin, Dublin and Sydney sites, including weekends and holidays
- Mentor peers in your areas of technical and operational strength
- Participate in the interviewing process