Citi Group Head Operations 

Japan, Chiyoda 

483570753

Japan Franchise Background

• Citi’s presence in Japan dates back to 1902. Today, Citi has one of the largest presences in Japan among all foreign banks, with about 1,500 total direct staff across ICG, Citi Holdings, Global Functions, Operations and Technology.
• Citi conducts its operations in Japan from offices in Tokyo, Osaka and Okinawa.
• From its headquarters in Tokyo Citi serves Japanese and non-Japanese corporate, institutional and governmental clients across a full range of businesses, including sales, trading & research; investment banking; corporate banking; and transaction services.
• Citi conducts its local activities through two main operating entities: Citigroup Global Markets Japan Inc. (CGMJ), a locally incorporated securities company, and Citibank, N.A., Tokyo Branch (CBNA Tokyo Branch).
• Citi’s operations in Japan also include a shared services company, Citigroup Services Japan Ltd. (CSJ), which provides technology-related and other shared support to Citi affiliates and others in Japan, and a Citi Holdings business, CFJ G.K., which is in a long-term process of winding down its legacy consumer finance portfolio and residual “gray zone” claims by former customers.
• Following the successful 4Q 2015 divestiture of Citi’s retail banking and cards businesses in Japan, the Citi Japan franchise is focusing on its core operating ICG business as it continues to move forward on various initiatives to improve financial performance, simplify the organization, optimize the balance sheet and develop a deeper bench of local talent to lead the franchise going forward. The Operations head for Japan will be expected to play a leading role as part of the senior management team responsible for addressing the remaining challenges for the franchise as it continues to reposition and pivot into growth mode.

The Japan Head of Operations is responsible for leading over 500 Direct Staff in Japan (largely based in Tokyo and Okinawa) and covering the entire Japan franchise footprint as well as direct line responsibility for two line of business (LOB) operations groups – Treasury & Trade Solutions and Securities Services. The Japan Head of Operations is responsible for ensuring that Operations services being provided by Citi and other third parties are consistent with Citi’s mission and strategic objectives and they fulfill Citi’s business and regulatory requirements.

Qualifications:

• The candidate would be expected to have 15+ years of work experience.

• Superior people leadership/management skills.

• Ability to identify and attract talent, build a team and develop people and talent pipeline, including skills in coaching, mentoring, and teaching on the job.

• Ability to learn quickly and work under pressure and able to manage effectively in a matrix environment.

• Knowledge of Cash and Trade operations as well we Custody-related operations in a complex regulatory environment.

• Excellent communicator (written and oral) in English. Japanese language skills are also a prerequisite for this role.

• Proven leader with demonstrated ability to define strategy and provide direction, support as well as inspiration.

• Strong prioritization, organization, influencing and negotiation skills.

• Able to deal with internal stakeholders in a positive manner and help deliver solutions that benefit the business.

• Willingness and ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.

• Proactive and dynamic with strategic mindset.

• Able to identify and resolve issues quickly and effectively.

• Ability to work effectively in situations requiring analytical, interpretive and problem-solving skills of a complex nature without perfect inputs.

• Ability to switch quickly from the strategic to the tactical depending on the situation.

• Knowledge of corporate banking products, as well as a strong understanding of our technology program.

• Knowledge in local legal and regulatory requirements will be an advantage.

• Good understanding of operational risk.

• Performance management skills: recognition and rewards for good performance, providing constructive criticism and taking corrective action for poor performance.

• Effectiveness in building trust, respect, and cooperation among team members.

Time Type:

View the " " poster. View the .

View the .

View the