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Apple Manager AppleCare IVR Support Programs United States, Texas, Austin 482326638
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Minimum Qualifications
- BA or BS degree is required, with fields of study in Computer Science, Computer Engineering, Business preferred
- 5+ years experience in IVR project/program management or similar technologies
- 5+ years of people management experience
- Vendor management experience, including relationship building, forecasting, purchase orders/invoicing, and contract management/negotiation.
- Demonstrated success in managing large, cross-functional projects within contact centers or support functions, particularly focused on technology solutions with both short-term actions and long-term goals.
- Effective communicator with the ability to convey complex information globally and synthesize insights for senior leadership.
Preferred Qualifications
- Skilled in translating technical concepts for non-technical audiences and vice versa.
- Experienced in creating process flows and optimization models.
- Ability to build and maintain strong cross-functional relationships.
- Skilled facilitator for brainstorming and requirements gathering sessions with end users.
- Advanced analytical and reporting skills, with expertise in using data to drive actionable insights.
- Self-starter with a focus on innovation, integrity, and attention to detail.
- Strong organizational and documentation abilities.
- Creative problem-solver comfortable navigating ambiguity.
- Proficient in system implementation and development life cycles.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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