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Apple AppleCare Support Business Intelligence Manager United States, Texas, Austin 649169448
Yesterday
Description
Key responsibilities include:Coaching and developing their analysts across technical, quantitative, leadership, engagement, presentation, and communication skills
Minimum Qualifications
- Bachelorʼs degree in field related to Analytics, such as Operations Research, Statistics
- 5+ years of people management experience leading and developing technical teams with robust domain knowledge.
- 5+ years experience in business analytics/intelligence
- Extensive experience with and passion for interfacing and influencing senior leaders to action.
- Proficiency in analytical techniques and statistical analysis.
- Highly skilled in use of analytics tools, such as Tableau, SQL, Python and R.
- Exceptional skills in writing, visualization and interpersonal skills with ability to communicate complex quantitative analysis in a clear, detailed, and impactful manner to senior executives and leaders at multiple layers of the organization.
- Ability to cultivate and maintain relationships with senior leaders and cross-functional teams.
- High level of professionalism, energy and sense of urgency to “make things happen”.
Preferred Qualifications
- Expertise in the nuances of the AppleCare Support business.
- Master degree in field related to Analytics, such as Operations Research, Statistics, Econometrics (preferred).
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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