You will be tasked with analyzing data and processes to gain insights that improve operations of the global contact center support business. This includes synthesizing data and helping to align teams across our organization. You will become an authority in the related lines of business and will use that knowledge, combined with your eye for business, to determine what is most important in the data and what we as a team should be focusing on. Through this you will work to identify, evaluate, and prioritize opportunities to drive efficiency and build higher quality experiences for the customer.