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Apple AppleCare Support Business Analyst United States, Texas, Austin 512872595
28.04.2025
You will be tasked with analyzing data and processes to gain insights that improve operations of the global contact center support business. This includes synthesizing data and helping to align teams across our organization. You will become an authority in the related lines of business and will use that knowledge, combined with your eye for business, to determine what is most important in the data and what we as a team should be focusing on. Through this you will work to identify, evaluate, and prioritize opportunities to drive efficiency and build higher quality experiences for the customer.
- 3+ years of data analytics experience
- Good eye for business is more relevant than Big Data skills, as we are looking for the ability to see beyond the data to translate information into actionable business insight
- BA/BS in mathematics, economics, finance, business, statistics, engineering, or operations research -- or equivalent experience.
- Proven ability with SQL, Tableau, and Excel
- Demonstrated experience with quantitative and financial analysis, with the skills for synthesizing complex data into key insights that drive informed decisions
- Strategic at communicating complex quantitative analysis in a clear, detailed, and actionable manner to senior leaders
- Comfortable with ambiguity and muddy data, realizing the limitations of small samples; also comfortable working with large volumes of data
- Ability to multitask in an extremely dynamic environment, regularly balancing ad-hoc requests with long-term projects and initiatives
- Strong writing, visualization, and interpersonal skills
- Comfortable working multi-functionally and across organizational levels in different geographies
- Experience and familiarity with Apple's products
- 5+ years of data analytics experience
- Proven ability with SQL, Tableau, and Python; high level proficiency with Excel
- MBA/MS in mathematics, economics, finance, business, statistics, engineering, or operations research
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