Capital One Senior Associate - HR Delivery 

United States, Virginia, Arlington 

480901659

Senior Associate - HR Delivery

This Senior Associate position will lead the HR Talent Acquisition Product Operations Support team and interact with cross-functional partners to understand product strategies and roadmaps, resolve issues and escalations, and use data to generate insights and recommend and/or deliver improvements that enhance user experiences and remove friction.

Roles and Responsibilities

• Establish well-managed processes that create a consistent and high level of satisfaction for our partners and users

• Partner with our Product teams to understand product roadmaps and upcoming releases

• Coordinate with cross-functional teams and stakeholders to create project plans, roadmaps and timelines

• Connect with cross-functional teams to support awareness and operationalization of upcoming product releases

• Support product issues and escalations through a well-managed framework to ensure holistic resolution of issues and provide consistent and excellent customer service

• Create and use data to generate actionable insights that can be shared with Product teams and other partners to improve user experiences and remove friction

• Use new or emerging technologies to improve process, automate workflows or automate other manual work

• Ensure auditing, reporting and budgeting activities are being conducted and delivered on time

• Other miscellaneous - deck writing, communications, answering stakeholder questions regarding our processes or systems, etc

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 1 year of experience in Project Management or Process Management

• At least 1 year of people leadership experience or experience leading project teams

Preferred Qualifications

• Bachelor’s Degree

• Professional Human Resources Certification or Project Management Professional Certification

• 1+ year of experience in Human Resources

• 1+ years of working with a Product team

• 2+ years of experience in Project or Process Management

• Experience with process automation using Hiver, Excel or Sheets formulas, Google Apps Scripts or similar tools

• Managing work in an Agile environment and use of Jira or similar tools

McLean, VA: $86,300 - $98,400 for Sr. HR Associate Richmond, VA: $78,400 - $89,500 for Sr. HR AssociateThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.