Uber Regional Operations Manager Uber Shuttle 

United States, West Virginia 

473723001

The Rider Growth Operations Manager will be responsible for the entire rider lifecycle management with a strong focus on new rider acquisition. Strong analytical acumen is required to experiment and iterate on execution strategy. This role is best suited for people who have prior experience in growth operations and are comfortable with a hands-on approach. You will need to have a bias to action and adopt a consultative and iterative approach to solving problems - big and small.

What the Candidate Will Do

1. Growth hacking: Experiment with cost-effective marketing levers and iteratively build up the new rider growth handbook.
2. Data-driven problem solving: Monitor rider metrics and delve into the data to validate your hypothesis and iterate campaigns to make data driven decisions.
3. Awareness & trial: Drive user awareness and first-trips using owned and non-owned channels that we can scale. Iterate on this to drive down cost-per-first trip over time.
4. Drive sustainable growth: Identify opportunities to drive growth from existing users and manage churn. Initiate and run experiments to drive efficiency in the overall growth funnel.
5. Be a self-starter: Take initiative to solve new problems as they arise. We’re a new business and there’s a lot that we don’t know.

What the Candidate Will Need

1. 3+ years of relevant experience in a fast pace environment solving for consumer growth.
2. High proficiency in SQL, proficiency in Excel/Google Sheets and using data analytics to drive actionable insights.
3. Exceptional stakeholder management skills, adept at fostering relationships and collaborating across teams.
4. Growth marketing experience using different channels (e.g. digital marketing, performance marketing, SEO/SEM etc).
5. Experience building consumer insights using multiple data sources (e.g. focus groups, surveys, product usage etc.).

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .