Capital One Work Home Principal Associate Risk Specialist Card Channels Well Managed United States, Virginia, Richmond 455938203
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
Core Responsibilities:
- Support critical Well Managed Monitoring of key processes to remove systemic risk and target governance and execution improvements
- Relentlessly identify opportunities for improvement across the CS&S WM Ecosystem using data-driven methodologies.
- Create influential, data-rich presentations to drive decisions and investment.
- Deepen connections and relationships across vertical and horizontal stakeholder groups to ensure consistent alignment of objectives and desired outcomes.
- Lead continuous improvement projects and/or direct others on projects.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of Process Management experience
- At least 2 years of working in Risk or Compliance
- At least 2 years of working with data monitoring or data reporting teams
- At least 1 year of experience using Google Suite
Preferred Qualifications:
- Bachelors Degree
- At least 3 years of Process Management experience
- At least 3 years of experience in Compliance or Risk Management
- Change Management experience
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that isnotsupplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE) 68521 (Lincoln, NE) or 56301 (St. Cloud, MN)
and report in person, when required, with at least 24 hours notice.
We are unable to consider applicants who:
Do not maintain network-compatible internet access
Live or work beyond the 100 mile radius of their dedicated location, or
Live or work in the state of California.
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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