Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on:
Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through data analytics, risk and control capabilities and insights
Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data
Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management
Responsibilities of this role include but are not limited to:
Merge and clean large datasets from multiple sources to support forecasting and risk insights.
Build and validate forecasting models to anticipate risk and operational performance
Design and implement innovative performance metrics to track business and supplier outcomes.
Partner directly with leadership as a codeveloper of strategy, bringing forward proactive insights.
Translate Technical findings into business recommendations that drive decisions.
Work independently, with strong ownership of deliverables and minimal supervision.
Stay curious: explore new tools, test approaches, and share learnings.
Partnering cross-functionally to provide strategic and tactical thought-partnership to effectively evolve automation opportunities.
Building relationships and collaborating with key stakeholders
Furthering the Well Managed agenda within SCS to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem
Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
At least 3 years of experience in data analytics, forecasting or quantitative modeling
At least 3 years of experience using Python (data cleaning, modeling, visualization)
At least 2 years of experience handling complex datasets, identifying trends and developing metrics.
At least2 yearsof experience using Google Suite or Microsoft Office
Preferred Qualifications:
Bachelors Degree or military experience
5+ years of experience in forecast modeling, risk analytics or advanced metrics development.
3+ years of experience within the Financial Services industry
2+ years of experience in supply chain analytics or operations data
2+ years of consulting experience
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that isnotsupplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN) and report in person, when required, with at least than 24 hours notice.
We are unable to consider applicants who:
Do not maintain network-compatible internet access
Live or work beyond the 100 mile radius of their dedicated location, or
Live or work in the state of California.
If you are unable to maintain network-compatible internet access or living requirements, Capital One reserves the right to rescind this offer.
Sales Territory: $106,700 - $121,700 for Principal Risk Specialist Plano, TX: $106,700 - $121,700 for Principal Risk Specialist Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist Lincoln, NE: $106,700 - $121,700 for Principal Risk Specialist St Cloud, MN: $106,700 - $121,700 for Principal Risk Specialist Richmond, VA: $106,700 - $121,700 for Principal Risk SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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