Capital One Director Chief Staff - Enterprise Services Risk 

United States, Virginia, Arlington 

443028519

Director, Chief of Staff - Enterprise Services Risk

As ato the Senior Leadership Team in Enterprise Services Risk (ES Risk), you will play a critical role in driving strategic priorities, managing day-to-day operations, and serving as a trusted advisor . This role is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. You will be accountable for associate experiences, capacity management and other strategic initiatives, and will have the opportunity to work with many diverse areas of the business. Expect a role that will stretch and challenge you, supercharging your growth by placing you in new situations that will excite and enrich you.

This role will be a a massive personal growth opportunity that offers the chance to:

• Go deep into the organization to really understand the business

• Work directly with the senior leadership team

• Lead key and impactful horizontal initiatives

• Have personal impact on the culture and engagement of ES Risk Associates

This role is perfect for someone with a growth mindset, a big picture strategic thinker and a love of problem-solving. The day to day will span strategic, analytical, and operational levels. Your ability to learn quickly, problem solve superbly, and identify experts to deliver outstanding solutions is crucial to success in this role. You’re inclined to think disruptively and not afraid to question the status quo. Above all, we're looking for someone who is creative, proactive, and excited about the opportunities ahead.

General Responsibilities:

• Strategic leadership:  Serve as a strategic thought partner for senior leadership and act as a central point of contact between the leadership team and other key partners

• Problem solving: Understand the organization’s strategy and vision so you can lean in to complex problems and influence as necessary

• Execution:  Manage Requirements and execute on organizational and strategic initiatives. Oversee multiple projects and programs concurrently

• Drive Results: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment

• People Leadership:  Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results. Coach and mentor associates with a goal of developing and retaining talent at Capital One.

• Partnership:  Work closely with colleagues across Capital One to drive improvement in quality risk management practices and strategic initiatives

• Executive Communication: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 10 years of People Management experience

• At least 10 years of experience in project, risk program, Cloud risk management, or process management

• At least 10 years of experience supporting, partnering, and interacting with internal and external business clients

• At least 10 years of experience consulting with senior executives or strategy building

• At least 4 years of experience working in cross functional teams

Preferred Qualifications:

• 10+ years of experience in Risk Management

• 11+ years of experience in project or process management, or agile delivery

• 11+ years of experience managing senior stakeholders across different business functions

• 11+ years of experience writing communications and presentations for leadership audience

• 11+ years of experience in strategy development, preferably working in financial services or technology

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

• Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

• Consulting experience with a Big 4 firm

McLean, VA: $226,000 - $257,900 for Director, Chief of Staff New York, NY: $246,500 - $281,300 for Director, Chief of Staff Plano, TX: $205,400 - $234,400 for Director, Chief of Staff Richmond, VA: $205,400 - $234,400 for Director, Chief of StaffThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.