Capital One Manager Chief Staff - Enterprise Services Risk Office 

United States, Virginia, Richmond 

685171299

Manager, Chief of Staff - Enterprise Services Risk Office

As ato the Senior Leadership Team in Enterprise Services Risk (ES Risk), you will help advance key priorities, coordinate day-to-day operations, and provide thoughtful support across a range of efforts. In this role, you’ll work closely with leadership to help organize and drive strategic initiatives, while also contributing to the overall health and effectiveness of the team. You’ll be responsible for supporting key audits in the Tech & Product areas, associate experiences, capacity planning, and helping keep work moving smoothly. This is a great opportunity to gain exposure to different parts of the business, build new skills, and make a meaningful impact in a collaborative, fast-paced environment.

We want you if you are:

• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to drive initiatives autonomously

• Highly organized, yet adaptable to react quickly to urgent matters

• Associate experience-centric mindset with a keen attention to detail, high bar for quality, and strong sense of responsibility

• Commitment to broad-based teamwork and collaboration that requires juggling multiple internal relationships and accountabilities

• Comfortable building and maintaining positive relationships, and being diplomatic, yet influential with colleagues across all levels, including VP and SVP leaders, and across a variety of partner teams

• Effective and autonomous project management from strategic ideation through tactical execution and follow up

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 5 years of experience in project, risk program, or process management

• At least 5 years of experience supporting, partnering, and interacting with internal and external business clients
  

Preferred Qualifications:

• 6+ years of experience supporting, partnering and interacting with internal stakeholders

• 6+ years of Financial Services industry experience, preferably working within technology

• 6+ years of experience as a project or process manager

• Ability to communicate effectively with people across multiple levels

• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• Project Management (PMP) or Program Management (PgMP) certification

• Business Process Management Certification, Six Sigma Lean, Green Belt or Black Belt Certification, Agile Coach Certification, or Compliance Certification (CRCM)

McLean, VA: $158,400 - $180,800 for Manager, Chief of Staff New York, NY: $172,800 - $197,200 for Manager, Chief of Staff Plano, TX: $144,000 - $164,400 for Manager, Chief of Staff Richmond, VA: $144,000 - $164,400 for Manager, Chief of StaffThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.