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JPMorgan Business Analysis Associate II - Operations Performance 
United States, Florida 
436580056

14.09.2024

Job Responsibilities

  • Lead the end-to-end management of business portfolio analytics for one or multiple multi-million business processes within Collections Operations
  • Handle special projects to support cross line of business (Auto, Card, and Overdraft) by designing and delivering KPIs, trend analysis, dashboards and analyses to monitor and improve performance
  • Interface directly with Operations leadership to help them understand their performance against targets and areas of opportunity
  • Provide performance reporting and analytics for multiple cross skill initiatives
  • Identifies process improvements and efficiency enhancements
  • Develop and present deep data knowledge to support and deliver performance monitoring and analysis
  • Collaborate with business partners to formulate quantifiable goals; support strategies and experimentation to achieve business goals
  • Share strong understanding of the underlying data and generate data-driven insights to clearly communicate compelling business narratives, influence decisions and drive business direction
  • Explore new data sources and cross line of business best practices to drive analytics and insights execution
  • Support the Performance Management team in process support and controls

Required Qualifications, Capabilities, and Skills

  • Bachelor's degree
  • Analytical Experience- leveraging past data to identify core trends, opportunities and driving results
  • Strong Written and Verbal Communicator, proven ability to influence and proven ability to run cohesive and agile teams
  • Operations experience in Collections and/or Back Office
  • Ability to organize data and create analytical insights

Preferred Qualifications, Capabilities, and Skills

  • Experience running large xlob projects
  • Having technical skills including Excel, Alteryx, SQL, SAS, and Python
  • Minimum 3 years’ experience of core analytics experience along with operations experience