JPMorgan Business Analysis Associate II 

United States, Delaware, Wilmington 

118925267

Job Responsibilities:

• Manage correction case work and related activities
• Collaborate with subject matter experts and correction peers to understand the break, how customers were impacted and what steps need to be taken to identify and correct customers.
• Work with data analytics partners to drive development of the customer population through various data warehouses and any other data sources.
• Accurately document how we execute each correction case including the steps taken to identify the population, any analytical or manual work performed, and any additional reporting created to support execution activities (e.g. tax reporting).
• Be the main point of contact for executing the case through the Corrections Quality Control process and owning the process for providing customers any corrective actions that need to occur, including but not limited to refunds, points adjustments, credit bureau impacts, and card terms and changes to terms, as well as any regulatory impacts.
• Clearly articulate progress for population identification and execution activities to internal and external stakeholders as needed.
• Develop or enhance correction execution procedures to address risks and/or increase efficiency

Required qualifications, capabilities and skills

• Proficiency with standard MS Office tools (Excel, Word, etc.)
• Possess strong verbal and written communication skills, can communicate effectively with technical and non-technical stakeholders.
• Experience writing business requirements
• Direct experience working with the credit card processes, systems, and products
• Ability to foster collaboration and information sharing to ensure efficient execution
• Strong time-management skills
• Ability to think critically and problem solve

Preferred qualifications, capabilities and skills

• Understanding of relational databases, data warehouses and data analytic tools (SQL and/or SAS) a plus
• Strong ability to communicate with internal audit, QA/QC, and validation and testing teams
• Experience communicating with senior level leadership