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JPMorgan HR Employee Servicing Manager Vice President United States, Delaware 434558759
07.09.2024
As an HR Employee Servicing Manager III on theU.S. Health & Wellness Servicing Teamteam, you will be responsible for leading multiple teams that delivers a best in class, simplified and personalized experience to current and former employees in support of their HR needs. You will have responsibility for leading teams at various U.S. and/or international locations, with responsibility for one or more HR Service functions. In delivering against these responsibilities, you will be required to adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
As a leader of managers and/or other exempt level employees, you will be accountable for achieving key service metrics, including meeting or exceeding productivity goals, ensuring strong customer satisfaction, supporting ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You’ll demonstrate exceptional leadership skills by creating an environment where your employees are valued for their diversity, recognized for their contributions and supported with coaching to optimize their performance. In addition, you will work with each leader to coach and develop them and their team for future opportunities.
Job responsibilities
- Leads and oversees team performance, setting an example, and coaching for consistent results
- Utilizes performance tools to monitor, guide, and develop staff through recognizing strong performers and managing underperformance
- Sets strategy on how to ensure team’s adherence to operating policies, procedures, legal, and compliance regulations
- Makes informed business decisions to enhance the performance of the department using independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, and increased authority levels
- Leads business initiatives through open communication with all staff levels and departments and produces executive and external reports
- Identifies and owns end-to-end process improvement opportunities which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team
- Independently leads one or more key functions that delivers service to a key or broad customer base and/or a sensitive process area within HR Service
Required qualifications, capabilities, and skills
- 5+ years of experience in HR service or Product roles or equivalent experience
- 4+ years of experience leading teams
- 2+ years of experience of both strategic and tactical planning for one or more business processes and/or location-based responsibilities
- Demonstrated advanced verbal, written communication, and interpersonal skills with a customer obsessed mindset with proven ability to present to senior stakeholders
- Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
- Proven ability to multi-task in a fast-paced environment and meet deadlines
- Demonstrated ability to work under pressure and handle high volumes during peak season
Preferred qualifications, capabilities, and skills
- Experience and proficiency with Microsoft Office suite and/or HR Systems
- Benefits or Healthcare experience
- Contact Center management experience
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