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JPMorgan HR Employee Servicing Specialist United States, Delaware 343829637
07.12.2024
Job responsibilities
- Communicates with employees/former employees verbally and in writing to resolve general to complex inquiries
- Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
- Follows guides to process HR related transactions/activities to provide an exceptional customer experience
- Meets service level, quality, and productivity metrics as outlined on scorecards
- Follows all established processes, policies, company guidelines and regulations
Required qualifications, capabilities, and skills
- Demonstrated active listening, probing, and reading comprehension skills
- Demonstrated interpersonal skills with a customer obsessed mindset
- Proven analytical and problem-solving skills
- Demonstrated ability to work in a team environment and collaborate with peers
- Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
- Must be able to work overtime and weekends to support business needs
Preferred qualifications, capabilities, and skills
- 1+ year experience in a Customer Service role
- Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)
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