JPMorgan Fund Servicing Manager - Vice President 

India, Karnataka, Bengaluru 

242657634

Job Summary

As a Fund Servicing Manager - Vice President within Investment Operations, you will have overall responsibility for client satisfaction, ensuring completeness, accuracy, and timeliness of booking Bank Loans transactions. You will work closely with the ED & MD to develop and reach team goals. Your role includes oversight of day-to-day operations, trade booking, settlement, cash & positions, and market value reconciliations. You will also manage credit facilities life cycle and client issue management. Your role is crucial in ensuring that all staff are aware of daily tasks and deadlines, and in streamlining team processes when needed.

Job Responsibilities

• Responsibility for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions
• Work with the ED & MD to develop goals for the team and ensure they are reached
• Oversee day to day operation of a team within Investment Operations responsible trade booking, settlement, cash & positions and market value reconciliations, break research and resolution, credit facilities life cycle management and client issue management
• Responsible for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions
• Work with the ED & MD to develop goals for the team and ensure they are reached, Review daily/monthly work process for team members, including daily and monthly checklists and see that all tasks are completed
• Ensuring that all staff are aware of daily tasks and deadlines are met, Streamline team processes when needed
• Effectively communicating instructions from VP to team, Timely escalation of any potential issues to ED & MD
• Assist in determining feasibility of new products and services, Ensures deliverables are met / Signs off on new business and Service level agreements (SLA)
• Ensure Controls are adhered to and refreshed quarterly, Implementation of new funds to be on-boarded & Cross team training.
• Regular group meetings with the Group Managers to ensure constant communication and feedback about the overall Bank Loans operations performance
• Communicate with other areas in JPM Fund Services Client Service, Product, Sales, Portfolio Accounting, Technology
• Responsible for ensuring a standardized and efficient process, Participate in the development of goals and execution of strategies within the department.
• Complete understanding of the NAV delivery process
• Ability to interface with management and clients
• Demonstrate ability to proactively identify issues and implement solutions.
• Strong organizational skills, concern for quality & accuracy and working to strict deadlines
• Excellent interpersonal skills, customer service orientation

Required qualifications, capabilities and skills

• A Bachelors Degree or equivalent experience is preferred with typically 5 or more years experience in operations or related function
• A minimum of 4 years management experience, Third level finance related study or accounting qualification is desirable
• Detailed working knowledge of financial data providers such as Bloomberg, Financial Times Interactive Data, MarkIt Partners
• Strong knowledge of all investment types, Experience with implementing process improvement methodology and/or demonstrated experience with efficiency improvement
• Ability to effectively communicate with internal and external clients, Ability to motivate staff and provide feedback when needed. Attention for detail, processes and deadline orientated