Capital One Platform Sr Unit Manager Principal Associate - Hybrid 

United States, Texas, Plano 

426632418

Plano 5 (31065), United States of America, Plano, Texas Platform Sr. Unit Manager, Principal Associate - Hybrid

General Responsibilities:

• Accountable for achieving business goals for a team of up to 10-15 associates within the department

• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics

• Prepare and deliver monthly performance reviews for direct reports

• Manage business level metrics (pen rates, occupancy) to high efficiency standards

• Share in the accountability for a business level function team (Logistics, quality, innovation, morale)

• Motivate and develop associates and help them achieve their career aspirations

• Maintain high levels of team and individual morale through change and development

• Execute flawless management of projects assigned

• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.

• Develop methods to discover and implement process improvements

• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates.

• Review escalations daily to solve complex issues and address items with delays

• Communicate and collaborate with internal and external partners including area sales managers, platform sales managers, dealer inventory team, dealership website providers, and dealership personnel

• Review of reporting on team and individual levels to measure and impact performance

Plano 5 (Plano, TX) - this role isHybrid, where you will be expected spend about half of your working time in office and half working virtually

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of operations management experience

• At least 2 years of people leadership experience

Preferred Qualifications:

• At least 5 years experience in people management

• At least 2 years experience in process management

• At least 2 years of auto finance experience

• At least 1 year of call center experience

• Lean or Six Sigma certification

• Bachelor’s Degree or equivalent military experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.