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Apple Senior Program Manager RCC Chat United States, California, Cupertino 418083507
07.04.2025
Responsibilities:Strong problem-solving skills to troubleshoot issues and optimize performance; continuously innovate and stay ahead with the latest IVR technology trends.Comfortable dealing with ambiguity in an unstructured environment.
- 6+ years working in project or program management
- Exposure working at a tech company, in a technical industry, or in a role that embraces and utilizes emerging technology regularly
- Experience working with various stakeholders and cross functional partners to drive projects and/or programs forward, preferably at a global scale
- 10+ years of experience in project or program management, preferably in an e-commerce environment or technical industry
- Demonstrated experience in managing complex, cross-function al projects with methodologies like Agile, Scrum, and Waterfall; exceptional organizational and multitasking skills.
- Strong analytical skills to interpret call data and user interactions; adept with data visualization tools to produce insightful reports.
- Experience navigating customer journeys, context analysis, NLP functionality, delivery options and payment methods using research teams, data tools, dashboards and self-service methods.
- Able to aggregate diverse information sources to diagnose root causes of issues, delivering clear and compelling presentations to our senior executives.
- Seamlessly navigate through cross-functional teams and organizations to collaboratively tackle problems and lead successful project implementations.
- BA/BS or equivalent years of relevant professional experience working within a product, project, or program management role.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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