Capital One Associate Support Specialist 

United States, California, San Francisco 

403513013

100 California (61042), United States of America, San Francisco, California Associate, Support Specialist

This role will provide remote and onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and iPads. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.

• At least 1 year Technical Operations experience

• At least 1 year of experience with IT systems and infrastructure

• At least 1 year of experience with desktop platforms and operating systems

• At least 1 year of experience with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience

• At least 1 year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

• ITIL Certification

• At least 1 year of experience with ServiceNow

San Francisco and San Jose, California (Hybrid On-Site): $89,200 - $101,800 for Associate, Support OperationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.