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Honeywell Dispatch Data Analyst 
United States, Texas, Richardson 
403262016

01.04.2025

You will report directly to our Customer Experience Manager Supervisor, and you'll work out of our Raleigh, NC location on a hybrid work schedule.

  • Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

KEY RESPONSIBILITIES

  • Implement best practices and standard operating procedures to streamline processes and improve efficiency.
  • Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
  • Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
  • Provide regular updates and reports to senior management on the progress of operational excellence initiatives.

YOU MUST HAVE

• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.

WE VALUE

  • Bachelor's degree in Business Administration or a related field.
  • Working knowledge of AMI infrastructure.
  • Experience in Microsoft Excel
  • Ability to work in a fast-paced and dynamic environment.
  • Innovative and solution-oriented mindset.
  • Excellent interpersonal and relationship-building skills.
  • Continuous learning and self-development mindset.
Additional Information
  • JOB ID: HRD261287
  • Category: Customer Experience
  • Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
  • Nonexempt