You will report directly to our Customer Experience Manager Supervisor, and you'll work out of our Raleigh, NC location on a hybrid work schedule.
- Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
KEY RESPONSIBILITIES
- Implement best practices and standard operating procedures to streamline processes and improve efficiency.
- Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
- Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
- Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
YOU MUST HAVE
• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.
WE VALUE
- Bachelor's degree in Business Administration or a related field.
- Working knowledge of AMI infrastructure.
- Experience in Microsoft Excel
- Ability to work in a fast-paced and dynamic environment.
- Innovative and solution-oriented mindset.
- Excellent interpersonal and relationship-building skills.
- Continuous learning and self-development mindset.
Additional Information- JOB ID: HRD261287
- Category: Customer Experience
- Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
- Nonexempt