Honeywell Sr Customer Experience Specialist - Dispatch Data Analyst 

United States, North Carolina, Raleigh 

413232376

You will report directly to our Customer Experience Manager Supervisor, and you'll work out of our Raleigh, NC location on a hybrid work schedule.

• Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

KEY RESPONSIBILITIES

• Implement best practices and standard operating procedures to streamline processes and improve efficiency.
• Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.

YOU MUST HAVE

• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.

WE VALUE

• Bachelor's degree in Business Administration or a related field.
• Working knowledge of AMI infrastructure.
• Experience in Microsoft Excel
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Continuous learning and self-development mindset.

• JOB ID: HRD261287
• Category: Customer Experience
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Nonexempt