Capital One Sr Agency Operations Associate - Loan Team 

United States, Virginia, Arlington 

402488233

Center 1 (19052), United States of America, McLean, Virginia Sr. Agency Operations Associate - Loan Operations Team

Responsibilities

• Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.

• Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.

• Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.

• Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.

• Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.

• Initiate, support, and enhance internal reporting and metrics tracking, including tracking project performance and remediation activity.

• Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.

• Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.

• Lead planning, testing, and implementation of new functionality and processes aimed to streamline and/or automate manual tasks.

• Experience with Microsoft Office or Google Suite

• Serve as a subject matter expert for Loan Operations, providing excellent customer service and clearly communicating complex results to teammates, Borrowers, Investor contacts, attorneys, and internal partners.

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 2 years of Commercial Banking or Loan Operations experience

Preferred Qualifications:

• Bachelors Degree in Finance or Accounting

• 3+ years of experience with McCracken Strategy

• 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.