Program management in development of new controls or processes associated with complex Audit and/or regulatory issues requiring cross-functional coordination
Project / change management for key initiatives associated with GM Control Programs Group
Manage FLU processes related to key control programs, including but not limited to Horizon Risk process
Design, build and improve controls
Develop and implement reporting routines, including exception based reporting to front-line unit supervisors and Business Control Officers (BCOs)
Optimize and drive efficiency by implementing processes / routines offshore where appropriate
Identify and execute ongoing process improvements, including technology based solutions (inclusive of defining requirements and completing UAT) and automation opportunities
Identify and properly escalate potential issues
Develop performance metrics, KRIs and monitor performance
Communicate relevant updates to BCOs, Business Controls Management and key stakeholders regarding issues and key deliverables
Work closely with Control Program Group and LOB Business Controls partners to implement the processes associated with control programs
Required Skills:
8+ years of experience in front-line until controls, trade control, risk management (business, compliance, operational risk, audit) and/or strategic initiatives
Must be able to own/understand a process from end-to-end, be able to identify weaknesses in the process and identify/implement solutions, be able to challenge others on the facts of the process
Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership as well accurately interpret communications fromBCOs/Supervisors/Corporateand OperationalRisk/Audit/Regulators
Takes initiative and demonstrates focused desire to drive improvements versus relying on “status quo”
Must be detail oriented
Ability to assess and determine when to raise concerns and escalate
Ability to conceptualize, develop, and deliver quality analysis and highly actionable management information
Excellent time management skills and ability to manage multiple competing/concurrent activities
Must be able to deliver accurate results with limited direction and supervision
Must be self-motivated and results oriented with strong desire to succeed
Must be able to work with technical teams and translate technical concepts to business audiences
Must be able to work well in collaborative team environment, but also independently
Proficient in data aggregation, integration, analysis, and reporting Excellent project/program management skills