Uber Rider Operations Manager 

United States, West Virginia 

395361512

About the Role

Keen to work with the best minds in the region on one of the biggest global growth bets? Look no further than Uber Japan Mobility. We’ve come a long way over the last 10 years, from small beginnings, all the way through to joining the Taxi Association in Japan in 2023. Weand make
#MagicInTheMarkeplaceto grow our business to new heights.

• This is a role within the Japan Mobility team, focusing on the Rider demand growth as well as improving the Rider experience
• Will be responsible for developing and executing rider acquisition and engagement strategies for achieving business objectives
• Candidate must be able to demonstrate sharp analytical skills, strong commitment to results, and excellent interpersonal skills

Your Impact in Role

• Drive demand strategy to grow the Mobility business in Japan
• Provide insights to enhance communication with Riders
• Develop and execute key initiatives for improving Rider growth and engagement, including
• Planning and execution of promotion campaigns
• Product launch and management
• App UX improvements
• Define and monitor performance metrics for each initiative and manage selected business metrics
• Collaborate with regional and global teams to improve Rider experience throughout the Rider journey

The Experience You'll Bring

• Native-level business Japanese language proficiency and business-level English
• Experience with growth strategy development & execution
• Experience using data and metrics to drive improvements
• Experience working in fast-moving environments (Working abroad and/or experience at a multinational company is a plus)
• Experience in leading product launch/localization in tech or related industry is a plus
• Deep understanding of Japanese consumer sentiments and local business practices, but open to new ideas
• Basic SQL experience and/or interest in enhancing SQL skills

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .