Microsoft Senior Security Customer Engineer 

Taiwan, Taoyuan City 

394969053

Required/minimum qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, cybersecurity consulting, and/or customer experience engineering
  • OR equivalent experience.
• 4+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).
• 4+ years of experience with Security products (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview, or similar) and enterprise security operations.
• Willingness to participate in a 24x7x365 on-call rotation.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Strategic Technical Leadership: Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture, business goals, and operational environment; representing the program up through CISO levels.
• Technical Escalations: Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24/7 globally distributed engineering team and participate in the On-Call roster.
• Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication.
• Escalation Management: Own and manage technical escalations, ensuring swift resolution and transparent communication with both customers and internal stakeholders in a 24x7x365 environment.
• Customer Advocacy: Represent the voice of the customer within Microsoft Security Engineering. Influence product direction and support strategies based on customer feedback and real-world deployment insights.
• Collaboration: Collaborate closely with customers, account teams, product managers, core engineering, and support engineers[SO1.1] to understand customer architecture, troubleshoot complex product issues, and align with stakeholders to drive resolution of critical escalations.
• Continuous Improvement: Identify systemic issues and contribute to long-term improvements in product quality, supportability, and customer experience.