Microsoft Principal Security Customer Experience Engineer 

Taiwan, Taoyuan City 

56474126

• Bachelor’s degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience.
• Solid experience in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).
• Strong experience with Microsoft Security products (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview) and enterprise security operations.
• Proficient in English language, demonstrating fluency in written and spoken communication
• Willingness to participate in a 24x7x365 on-call rotation.Preferred:
• Advanced Degree (e.g. Master’s, PhD).
• Strong communication skills with the ability to translate complex technical issues into clear business impacts.
• Growth mindset with a commitment to continuous learning and technical excellence.[SV2.1][BM2.2][SV2.3]
• Familiarity with regulatory compliance frameworks, enterprise risk management, incident response and threat hunting
• Certifications in Microsoft and/or competing Cloud Technologies in Security such as SC-200, SC-300, SC-400, SC-900, SC-100, AZ-500
• Industry Certifications: CISSP, CISM, CEH, CompTIA Security+, GIAC (GSEC, GCIA), CrowdStrike CCFA/CCFR
• Ability to mentor and develop technical skills in others.
• Preferred alignment with US-East Coast or US-Central Time Zones for optimal team collaboration.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Maintain technical depth in Microsoft Security product(s) as you actively troubleshoot and resolve customer issues.• Deeply engage with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
• Identify and lead program-wide improvements
• Mentor and grow others
• Share insights and recommendations with customers, support, and account teams to ensure self-remediation to known product issues.
• Collaborate with software engineers on behalf of customer to diagnose, troubleshoot, and resolve complex product problems.
• Utilize your knowledge and expertise to mentor others and support the technical development of an international team.
• Communicate with customers to provide updates and gather additional information as needed.
• Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
• Collaborate with engineering on customer issues and testing to ensure customers success.