Microsoft SAP Principal Customer Experience Engineer 

Taiwan, Taoyuan City 

263835107

seeking an SAP engineer/architect to design andresilient SAP landscapesSAP HANA System ReplicationASCS/ERS clustering with Pacemaker, and high-availability strategiesAzure NetApp FilesAzure Shared Disks. Familiarity withAzure Site RecoveryAzure Monitor for SAP solutions, and infrastructure-as-code tools (Terraform/Bicep) is essential.also drivecapacity management, ensure compliance withSAP certification requirements, and provide expertfor complex high-availability and disaster recovery scenarios to meet enterprise-grade resiliency standards.

dependencies, and work directly with. You will deliver critical, customer-facing features and work across manyservicing teams, ensuring they meet our customers’ needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists,

Required Qualifications:

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
  
• 2+ year(s) of customer facing experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• 3+ years of customer facing experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 20, 2025.

• .This involvesidentifying,utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product andidentifyand resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the currentplatforms.

• .thisinvolves working closely withinthe CRE team tosupport

• dentifyand implement top customer resiliency improvements to minimize outage impacts.This includes creating conducting health checks, architectural reviews,and driving improvement recommendationsto ensure the customer environment isoptimizedand configured for deploymen

• .This responsibility involves partnering with other teams (e.g., program managers, software engineers, product, customer service support teams) to prioritize and drive resolutions of complex, high-impact customerissues

• . This involves acting asa voiceofcustomers to inform relevantproduct