Microsoft Senior Security Customer Engineer 

Taiwan, Taoyuan City 

231019100

• Bachelor’s degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience.
• 5+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).
• 3+ years of experience with Microsoft Security products (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview) and enterprise security operations.
• 4+ years’ experience communicating in English language, demonstrating fluency in written and spoken communication
• Willingness to participate in a 24x7x365 on-call rotation.Preferred:
• Advanced Degree (e.g. Master’s, PhD).
• Strong communication skills with the ability to translate complex technical issues into clear business impacts.
• Growth mindset with a commitment to continuous learning and technical excellence.[SV2.1][BM2.2][SV2.3]
• Familiarity with regulatory compliance frameworks, enterprise risk management, incident response and threat hunting
• Certifications in Microsoft and/or competing Cloud Technologies in Security such as SC-200, SC-300, SC-400, SC-900, SC-100, AZ-500
• Industry Certifications: CISSP, CISM, CEH, CompTIA Security+, GIAC (GSEC, GCIA), CrowdStrike CCFA/CCFR
• Ability to mentor and develop technical skills in others.
• Preferred alignment with US-East Coast or US-Central Time Zones for optimal team collaboration.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication.