Microsoft Sr Security Customer Engineer- Purview 

Taiwan, Taoyuan City 

418395838

Security products

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+years experiencein technology industry, cloud, technical support, cybersecurity consulting, and/or customer experience engineering

• OR equivalent experience.

• 4+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer).

• + years of experience withMicrosoft Purviewwith a demonstrated eexpertise in the following cloud computing technologies related to Information & Data Security:

• Information Protection

• Data Loss Prevention / Endpoint Data Loss Prevention

• Data lifecycle Management - Governance & Labelling, Classification

• Policy Management

• Insider Risk Management

• eDiscovery & Records Management

• Communication Compliance

• Information Barriers

• Records Management

• Access & Security Controls

• Experience with automation languages (PowerShell, etc.) / Power Automate

• Experience with IDE and Development Languages (JAVA, .NET, Python)

• toparticipatein a 24x7x365 on-call rotation.

The ability to meet Microsoft, customer and/or government security screening requirementsfor this role. These requirements include but are not limited to the following specialized security screenings:to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Maintain technical depth in your designated Microsoft Security product as you actively troubleshoot and resolve customer issues.
• Directly engage and respond to technical escalations from Microsoft’s Security customers as part of a 24x7x365 globally dispersed engineering team.
• Deeply engage with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
• Share insights and recommendations with customers, support, and account teams to ensure self-remediation to known product issues.
• Collaborate with software engineers on behalf ofcustomerto diagnose, troubleshoot, and resolve complex product problems.
• Utilize your knowledge andexpertiseto mentor others and support the technical development of an international team.
• Communicate with customers to provide updates and gather additional information as needed.
• Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
• Collaborate with engineering on customer issues and testing to ensurecustomers