US Bank Help Desk Specialist Category Technology & 

United States, Texas 

394057573

Job Description

Maintains written documentation for each call; escalates complex problems to the next level of support as required by documented procedures; communicates efficiently and effectively with customers. Responds to customer calls, e-mail, chat, and other request tools for technical support. Displays sensitivity to callers' needs and situations. Actively uses and updates the knowledge of product in order to resolve issues.

Basic Qualifications

• Bachelor's degree or equivalent work experience
• ITIL Service Management Foundation certification
• At least 2 years' experience with providing effective and efficient real-time support for a variety of desk-top technology users.
• At least 2 years' experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.

Preferred Skills/Experience

• Basic understanding inTelecommunications
• Implementation
• IT standards, procedures, policy
• Working experience in:
• Remote computing
• Server hardware
• Technical troubleshooting
• IT environment
• PC/workstation hardware
• Server software
• Application development tools
• Application delivery process
• Help desk
• Extensive experience in:
• Hand-held device software
• PC/workstation software

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.46 - $31.25 - $34.38 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.