Please note:This will be a hybrid position based in ourAustin, TXoffice.
WHAT YOU’LL DO
- Provide tier 1 support for all end users both remotely and in person
- Provide in-office executives with a white glove IT experience
- Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
- Participate in asset management activities related to both hardware and software
- Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
- Draft and update detailed internal and end user facing documentation related to supported technologies and processes
- Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
- Stay current on technologies used by the company and all internal changes, and train employees on best practices
WHAT YOU’LL BRING
- 2+ years of experience supporting end users both in-person and remotely
- Past experience providing white glove support for C-Suite and Executives
- Significant experience providing software support to Windows and macOS users
- Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
- Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
- Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure
PREFERRED QUALIFICATIONS:
- Professional experience with cloud service providers such as AWS, GCP, and Azure
- Demonstrable, strong interest in security and cloud technologies
- Fluency in operating within highly regulated environments
