Uber Social Media Support Specialist 

United States, West Virginia 

393753634

This role is also excellent at engaging with non-support issues received. With a strong understanding of our policies & logic, and outstanding online wit, you will be able to support the marketing team by being the voice of the Uber brand on social media.

• Deliver high-quality support across social media platforms such as Facebook, Twitter, and Instagram
• Be a passionate contact point for riders and drivers, eaters and delivery partners while answering any questions that come your way
• Show compassion to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Triage issues and raise them when necessary
• Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be used to drive positive sentiment
• Collaborate to proactively draft messages to address new users' concerns

• Proficiency in Arabic & English (required)
• Previous customer support experience is a plus
• Social media appetite. You understand key social media channels and interactions
• Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners
• Eloquence. You're able to strike the flawless tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
• Agility. You can move quickly with care. You embrace change and can absorb new information with ease
• Engagement. You thrive to be on the front lines of a highly visible, fast-growing brand
• Customer obsessed. Willingness to help others and create support experiences that exceed users' expectations
• Collaborative attitude. You are a great teammate and have the ability to work well in a collaborative environment,
• Flexibility. Weekend and weekly evening shifts are required
• Uber advocate. You care deeply about the product and getting others excited to ride and partner with Uber.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .