Microsoft Senior Service Engineer 

United States 

390294561

Required Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in service engineering, software engineering, network engineering, or systems engineering
  • Or equivalent experience.
• 3+ years experience managing and improving an enterprise service, including support for Production systems.
• 3+ years experience as service administrator for Microsoft Teams Room Systems, M365, Dynamics 365, Intune, or Power Platform.
• Proficient troubleshooting client/server software issues across multiple platforms, such as Windows, Linux, Mac, iOS, Android
• Proficientusing PowerShell scripts, VS Code, Azure, Power BI to drive automation and service health improvement.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification:This position requires verification of U.S. citizenship due to citizenship- based legal restrictions. Specifically, this position supports United states federal,state, and/or local(or applicable country) United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred Qualifications:

• 3+ years technical experience working with large-scale cloud or distributed systems.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience with Agile project implementations across diverse teams and geographies.
• Proficient with C#, Json, Python language with PowerShell/VS Code.
• Ability to understand problems, decompose them into smaller problems and use technical articulation skills to collectively solve.
• Effective communication and stakeholder management skills.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Work with fellow administrators and stakeholders to manger the M365, D365, and Power Platform tenants of a global enterprise.

• Provide technical subject-matter expertise on two or more areas of the Microsoft 365, D365, and Power Platform service suites.

• Use data and telemetry to make decisions and drive feedback into system design and implementation.

• Partner with other teams to improve products and processes to drive delightful.

• Leverage advanced technical experience, judgment and decision making to coordinate multiple work streams and resources to resolve complex issues.

• Gain a working understanding of Microsoft businesses and collaborate with mentors and leaders to contribute to cohesive, end-to-end experiences for our users.

• Drive program and process of mitigation (e.g., automation), troubleshoots system issues, and partners closely with internal customers and engineering teams.

• Communicate and drive adherence to security policies and procedures.
• Embody our