Salesforce Account Executive – Contact Centre Specialist Public Sector 

Australia, New South Wales, Sydney 

368118903

Job Category

Job Details

As an Account Executive forSalesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal government. You’ll work with stakeholders across all levels of public sector organisations, helping them embrace the future of service, where AI, automation, and empowered agents drive efficiency and citizen satisfaction.

As a trusted advisor, you will own the full sales cycle, guiding agencies in their journey to transform contact centres. You'll help them implementSalesforce Service Cloud Voiceto reduce operational costs and enhance customer experiences. This involves modernising with Digital Self-Service and Agentic AI, and showing them the strategic value of integrating CRM and CCaaS.

About the Role

• Drive the adoption ofService Cloud Voiceacross public sector organisations, with a focus on contact centre transformation.

• Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.

• Partner with Solution Engineers, Industry Specialists (

  such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio)
  and Customer Success to co-create tailored service solutions.

• Build relationships with key decision-makers across local, state, and federal government.

• Understand policy, compliance, procurement, and security requirements relevant to the public sector.

• Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.
  

• Proven success as an Account Executive or similar sales role in SaaS or enterprise technology

• Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI

• Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally

• Experience selling into the public sector and/or strong knowledge of government processes and buying cycles

• Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success

• Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels

• A collaborative, high-integrity approach to sales with a team-driven mindset

• Join a global leader consistently ranked among the best places to work.

• Do work that matters, with real-world impact on public policy, transparency, and service delivery.

• Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.

• Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.

• Wellness Allowance: A monthly allowance to support your wellbeing.

• Flexible Leave Policies: Including parental leave and flexible time-off arrangements.

• Perks and Discounts: Access to exclusive discounts and additional employee benefits.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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