Salesforce Renewals Manager 

United States, Colorado, Denver 

366563860

Job Category

Job Details

Responsibilities:

• Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term

• Provide accurate 90 day rolling forecasts for assigned renewal region through accurate maintenance of renewal opportunities.

• Leverage existing processes and reporting as well as lead the creation of new methods for early identification of potential attrition to drive early engagement

• Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues

• Be the expert and provide guidance to the extended team on optimal resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.

• Responsible for creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support.

• Maintain renewal opportunities and associated data as needed to ensure accuracy

• Handle a high volume of engagements concurrently

Required Skills/Experience:

• 3-5 years + proven success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues.

• Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus

• Strong customer management skills

• Excellent negotiation skills

• Strong analytical background with proven problem solving skills

• Highly effective communication skills

• Capable of explaining complex situations clearly and credibly across all functions and levels of the organization.

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and Excel

• Experience working with a large global sales organization

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