Citi Group CSIS Crisis Management Lead Americas-SVP 

United States, District of Columbia, Washington 

360324028

This Crisis Management role is an individual contributor position reporting to the Global Crisis Management Execution Head. Role responsibilities include:

Responsibilities:

• • Manage day-to-day functions in support of crisis management program activities, across multiple locations and jurisdictions in assigned geography and in support globally where Citi has a business presence/operations
  • Support and ensure Crisis Management Plans and other required components are maintained across assigned geography, in support of global CM Execution program and in accordance with Citi’s Crisis Management Framework
  • Oversee, maintain, and coordinate operational processes performed by crisis management Execution team, global support teams and partner stakeholder groups across Citi
  • Support the crisis management team and crisis commander during crisis events, to ensure Citi's Crisis Management Framework is executed.
  • Liaise with CSIS’s Intelligence and security functions, Enterprise Resiliency and business leaders as threats emerge
  • Ensure consistency of crisis responses, coordination and communication (including dissemination of critical decision-making information) through adherence to the CM framework
  • Create and participate in response plans and training exercises to improve organizational response to events and emerging threats
  • Review Post-Crisis actions and evaluate performance and processes to determine how well the Crisis Management Plan was executed and update the methodology and crisis process where possible
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. This role is an advanced position requiring proven experience in crisis management, including execution of a crisis management plan.

Qualifications:

• • Minimum of 10 years of experience, with demonstrable involvement in crisis management, preferably in the financial services sector
  • Industry recognized professional training/exercise certifications in Crisis Management and/or contingency planning would be an advantage
  • Ability to bring compassion and leadership to Crisis Management
  • Self-starter and resourceful individual, able to work effectively in a highly dynamic, complex, and stressful environment with the ability to brief executive leadership at any time
  • Experience in managing variable and complex projects simultaneously, ability to execute daily duties with minimal supervision, and able, while also being team-oriented
  • Have led and influenced people across an organization using sound judgment, successful execution of strategies; and with an understanding of how to operate effectively across diverse businesses/resources
  • Possess strong interpersonal skills and display an ability to communicate effectively with people at all levels in the organization
  • Effective strategic planning and execution abilities
  • Knowledge and experience with crisis management tools
  • Must be flexible and be able to work traditional and non-traditional work hours as so determined by an event or circumstances

Education:

• • Bachelor’s degree, Masters’ degree preferred or equivalent experience

Anticipated Posting Close Date:

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