Uber Senior Regional Community Operations Manager Iberia 

United States, West Virginia 

360250486

What you'll do

• Own the customer experience and operational excellence in the region, taking on a holistic view of the end-to-end customer support journey
• Support the growth of Uber in the region by improving and building processes that are needed to scale the business
• Pilot and own cross-functional strategic initiatives that transform our customer operations and improve the level of service we provide
• Be the voice of our customers within the organization, engaging strategically with stakeholders to surface insights and improve the overall customer experience
• Be the owner of our customer support performance metrics
• Draw actionable recommendations that help drive ‌growth, by diving deep into the numbers, findings, and insights, and making data-driven decisions and process improvements

Basic Qualifications

• 5+ years of experience: Whether it be in a startup, scaleup, bank, consultancy, operations, or corporate, you are someone who loves driving change in a fast-paced environment
• Fluency in Spanish and English required
• Self-starter: You can structure a project from scratch, understanding the challenges and opportunities with limited leadership support
• A lover of process and optimization: You are excited about the opportunity to create new processes and implement them across the support organization in a consistent and organized manner
• A bias for action and problem-solving skills: You embrace challenges and take ownership to create solutions—whether they’re short-term workarounds or ‌ long-term process changes
• Data-driven and analytical in mindset: You can look at spreadsheets and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way
• Strategic thinking: You challenge the status quo, always interrogate the outcomes, and ask ‘why’, and ‘so what’ to understand the root cause or the opportunities a situation might present
• A strong communicator and experienced in stakeholder management: You are a team-player and will onboard everyone around you to achieve phenomenal results as a team

Preferred Qualifications

• Customer Operations background
• SQL, coding, or programming knowledge

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .