Uber Senior Community Operations Manager 

United States, West Virginia 

694716576

As the senior manager for TWN and HKG Safety and Regulatory Support, you will define success metrics for delivery partners across COEs and BPOs, driving process standardization and product improvements in collaboration with Safety Operations and GSIRP teammates. Additionally, as the lead of the Regulatory Compliance team, you will be responsible for achieving 100% compliance with regulatory notifications. You will synthesize feedback and provide actionable recommendations to enhance operational excellence and regulatory adherence.

This role is strategic, programmatic, and delivery-driven, focused on setting high standards for TWN and HKG safety and TWN regulatory compliance. Additionally, it will play a key role in ensuring process alignment for global safety initiatives and product rollouts.

//Operational Excellence:

1. Drive the successful execution and optimization of TWN and HKG safety support programs and initiatives.
2. Continuously improve risk management processes across all areas of the business.

//Stakeholder Management & Communication:

1. Partner with business leaders to highlight critical safety and regulatory risks and advocate for necessary prioritization and resources.
2. Collaborate with cross-functional teams—Operations, Safety Operations, Legal, Regulatory, Product, Policy, and Communications—to address incidents and regulatory concerns effectively.
3. Simplify complex issues into compelling narratives to influence high-level decision-making and drive alignment among diverse stakeholders.

//Leadership and Influence:

1. Represent the safety support team to TWN and HKG leadership across CommOps and Business functions.
2. Drive readiness for the launch of new features and products while maintaining preparedness for safety requirements.
3. Inspire and lead a high-performing team, fostering collaboration with stakeholders and support partners to achieve goals.

1. 5+ years of proven track record in operations leadership, consulting, data-savvy program management, safety & regulatory support strategy development or a related field
2. Strong stakeholder management and leadership skills, with the ability to navigate complex regulatory environments
3. Excellent communication skills, capable of influencing senior leaders and aligning diverse teams
4. Strong understanding of business operations and the ability to navigate competing pressures
5. Strong affinity for problem-solving and attention to details
6. Ability to thrive under pressure in a fast-paced, unstructured environment
7. Fluency in Mandarin and English

Preferred Qualifications:

1. Data-driven to make customer-focused decisions and to facilitate behavior change in support operations
2. Exceptional written and verbal communication skills across multiple functions and teams - a natural storyteller and consensus builder

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .