Acts as an IBM brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely
Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency
Develops in-depth knowledge of the client’s business and industry sector
Provides regular updates to stakeholders on the status of requisitions, health of delivery, recruitment market insights and strategies to ensure performance metrics are met
May facilitate role discovery meetings with Hiring Manager and recruiters to discuss delivery expectations, timelines and sourcing activities
Consults with the Hiring Manager on the role requirements and sector/market talent supply considerations which may impact delivery
Partners with IBM’s Sourcing Science team to ensure sourcing campaigns and activities are successful
May support the delivery team in short-list presentation of candidates as required
Analyzes platform data to identify ways to improve and optimize delivery performance and share best practice across the account team
Meet weekly/monthly/quarterly production goals and revenue targets as set by management team
Participate in client update meetings and represents the service to stakeholders as required.
Obtains high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
Required Technical and Professional Expertise
Solid experience in Staffing, Recruiting, or Human Resources
Thorough comprehension of the job market in Switzerland
Previous experience in Client facing role
Strong experience in a client management role working across a variety of stakeholders
Good working proficiency in computer skills and MS Office
Fluency in English
Preferred Technical and Professional Expertise
Ability to work independently and proactively develop client relationships