Cisco Technical Hardware Quality Program Manager 

United States, California, Milpitas 

355571946

The application window is expected to close on 11/15/2024

This is an onsite role and will require working out of the Milpitas/San Jose office location.

• Manage the tasks of Hardware Quality and Field Failure Analysis engineering programs.
• Lead hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed.
• Direct the engagement with hardware and cross-functional teams to support the fixing and root-cause analysis of hardware issues,
• Facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and support the implementation of corrective measures.
• Handle vendor relationships, working with the HW team to ensure the suitability and performance of high-quality components and alignment to project specifications.
• You can build effective outbound communications with management and customer-facing teams.

• This role brings visibility and empowerment. You'll work closely with customer-facing teams in technical support and marketing/sales, as well as product groups in engineering and manufacturing.
• You'll also interact multi-functionally internally with teams working on hardware and software development, product validation, manufacturing NPI, custom development, and contract manufacturing at all product life cycle phases.

• You are an experienced or aspiring hardware leader or program manager familiar with technical project and program management. You work with large teams to achieve aggressive common goals.
• Customer engagement and contributions to the bigger picture are opportunities for the right candidate.
• Experience working with customer-facing teams and field issues
• Experience working with ODMs and vendors
• Practical understanding of leading and managing the full lifecycle of large-scale multi-functional hardware programs
• A true passion for problem-solving and hardware quality engineering

• Bachelor's degree in Electrical or Computer Engineering
• 10+ years of relevant experience in hardware development and/or hardware development program management
• 5+ years experience as a Technical Program Manager within a technology company
• Experience in managing teams and/or managing technical programs

• Experience in hardware engineering in the networking equipment industry.
• Solid technical knowledge and ability to guide technical failure analysis investigations and design optimization
• Experience leading or Program managing hardware projects and programs, with an understanding of the end-to-end product lifecycle from concept to production release and product-sustaining

We tackle whatever challenges come our way. We have each other's backs, recognize our accomplishments, and grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get ten days off each year to do just that).